RESPONSIBILITIES:
- Ensure compliance with quality, production, safety, and environmental standards in line with company, state, and federal regulations.
- Monitor individual workload and take corrective actions when performance targets are not achieved.
- Adapt and perform effectively in a fast-paced work environment.
- Demonstrate initiative in problem-solving, multitasking, and applying critical thinking when handling various team tasks.
- Contribute to a positive, cooperative, and supportive work atmosphere.
- Take full ownership of challenging assignments and see them through to completion.
- Communicate and respond using the most appropriate and efficient channels (e.g., phone, email, letter).
- Provide outstanding customer service at all times.
- Manage time efficiently to ensure timely completion of responsibilities and tasks.
- Prioritize tasks using the most effective processes, while seeking opportunities for continuous improvement.
QUALIFICATIONS:
- High school diploma or GED (required).
- Minimum of 1 year call center experience (preferred).
- Strong ability to collaborate and work effectively within a team.
- Proficiency in typing with accuracy.
- Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) is preferred.