Essential Job Functions:
- Use computerized system for tracking, information gathering, providing information, referrals, routine transactions and/or troubleshooting.
- Assess needs and suggest/promote alternative products or services.
- Handle most calls and transactions independently, escalate calls properly when appropriate.
Qualifications
- College degree or equivalent business/military experience preferred.
- A passion for delivering top quality service.
- Excellent oral and written communication skills
- Ability to excel in a team environment, as well as work well independently.