Qualifications
- Requires a minimum of 2 years’ experience in a customer service environment.
- Proficient in using Microsoft Word and Excel with ease.
- Previous experience with live-streaming or user-generated content platforms is considered an advantage.
Responsibilities
- Handle customer and creator inquiries through the CRM system, direct communication, or in collaboration with other teams.
- Analyze the underlying causes of escalated issues and deliver effective solutions to ensure high-quality service.
- Document questions and answers and record them in the knowledge management system.
- Quickly escalate urgent or high-risk cases to the relevant authority