Responsibilities
Accurately process all cash counter transactions in line with established objectives and promptly report any discrepancies in cash overages or shortages to the Head of Cash.
Conduct thorough investigations into any discrepancies during the balancing and reconciliation of cash and other security items, adhering to the Branch SOP’s Service Level Agreement (SLA) for checks and investigations.
Actively cross-sell EG-BANK products and services based on customer needs and potential, ensuring that service quality is maintained and directing interested customers to the appropriate Relationship Officer.
Carefully verify all currencies and customer identities during transactions, staying vigilant for any potential fraud, risks, or counterfeit issues.
Manage custody items and keys efficiently, following the custodian matrix provided by the Consumer Banking Support team, ensuring strict compliance with relevant policies and procedures.