Job Purpose:
To ensure the proper filing and maintenance of all sales documents and contracts, and to coordinate with various stakeholders (vendors, sales teams, etc.) regarding processes related to POS installation, withdrawal, and inventory management. This is to ensure smooth workflow and that processes are completed within the agreed service level agreements (SLAs).
Key Accountabilities:
- Receive contracts from the sales team, verify that all required documents are available, and inform the sales team of any missing documents to complete the approval process.
- Complete signature verification and prepare the Supply Order Form (SOF).
- Maintain a daily log to track and follow up on POS contract statuses.
- Coordinate with all stakeholders involved in the POS installation process (Fraud, Operations, and Vendors) to ensure timely completion of processes within the agreed SLA.
- Monitor the daily fraud report to ensure the highest approval rate.
- Oversee the POS withdrawal process by liaising with the sales team and contacting small merchants for POS retrieval arrangements.
- Follow up with EPP and loyalty merchants to obtain their logos, consolidate them, and send to the Marketing team. Ensure that the logos are uploaded to the webpage according to the specified conditions.
- Collaborate with Relationship Managers to ensure the daily clearing of batches report is processed.
- Consolidate responses to the dormant merchant report from the sales team and forward feedback to the Fraud department.
- Address merchants’ requests and complaints, forwarding them to the appropriate party, and ensure execution to meet service quality standards.
- Respond to vendor requests for items such as paper rolls, stickers, stands, etc.
- Adhere to all department policies, processes, and standard operating procedures to maintain consistent and controlled operations.
- Manage day-to-day operations related to your role within the Payment Acceptance team to ensure continuous workflow.
- Comply with all relevant Central Bank of Egypt (CBE) regulations, banking laws, Anti-Money Laundering (AML) regulations, and internal CIB policies and code of conduct to ensure the bank’s legal standing and mitigate risks.
Qualifications:
- Bachelor’s degree in Commerce, Business Administration, Economics, or a related field.
- 0-2 years of experience in a similar position.
- Good command of both English and Arabic languages.
Skills:
- Strong command of English and Arabic.
- Proficient computer skills.
- Excellent communication skills.
- Service-oriented with good negotiation skills.