Learning & Quality Coordinator

Role Overview: A Strategic Guide

The Learning Quality Coordinator (Training & Assurance) role is a crucial auditing and analytical function, serving as the guardian of training effectiveness and operational excellence. In high-volume environments like BPO or Tech-Education, this specialist ensures that every training session, coaching interaction, and service delivery process adheres to established quality standards and compliance protocols.

Strategic Impact and Core Focus:

Standards Enforcement: The coordinator’s primary role is to implement and uphold quality assurance procedures, ensuring strict compliance with internal academic/operational standards and regulatory guidelines.
Performance Measurement: This role is analytical, focused on collecting performance data, monitoring learning outcomes, and evaluating the quality of instructional sessions or operational interactions (e.g., customer service calls).
Reporting and Insight: Generating detailed analytical reports that identify specific, actionable trends, performance gaps, and root causes of quality issues within training cohorts or live operations. These insights drive strategic decisions for content and process improvement.
Continuous Improvement Driver: Serving as the liaison between the Quality and Learning/Operations teams, the Coordinator coordinates with team leaders and trainers to implement corrective action, resolve quality-related inconsistencies, and drive a culture of continuous operational excellence.

The Coordinator ensures that investment in training translates directly into measurable, high-quality performance.

Financial Insight: Local Salary & Earning Potential in General

The compensation for a Learning Quality Coordinator in Cairo is competitive for an analytical, compliance-focused role within the high-growth BPO and Quality Assurance sectors, reflecting the specialized skill set required.

Quality Coordinator Compensation Benchmark in Cairo:

Competitive Annual Package: For a specialist with 1-3 years of relevant experience in a Quality or Training/L&D function, the total gross annual compensation typically ranges from EGP 144,000 – EGP 240,000 (EGP 12,000 – EGP 20,000 gross monthly). This places the role competitively within the specialized mid-level analytical jobs in Cairo.
Audit and Compliance Premium: Professionals who specialize in auditing compliance and can demonstrate a track record of reducing operational errors are highly valued and often earn at the top end of this range.
Incentives and Bonuses: The role often includes a performance bonus or incentive structure tied directly to KPIs such as Audit Score Accuracy, first-time pass rates on training assessments, and the overall improvement trend in operational quality scores following interventions.

Tips for Maximizing Earning Potential:

Six Sigma or CQA Certification: Obtaining certifications like Six Sigma Yellow/Green Belt or Certified Quality Analyst (CQA) validates your expertise in process improvement and quality management methodologies, increasing your market value.
Master Data Tools: Become highly proficient in Advanced Excel, SQL, or BI tools (Power BI/Tableau) to manage and present complex quality data. The ability to identify trends from raw data is your most valuable asset.
Expand Scope: Proactively seek assignments that involve training the trainers on quality standards or designing the auditing scorecard itself, demonstrating a capacity for strategic system-level thinking.

The Mandatory Skills for Success

Success as a Learning Quality Coordinator hinges on a blend of analytical rigor, process expertise, and effective interpersonal coaching skills.

1. Analytical and Auditing Skills:

Meticulous Attention to Detail: The primary mandate is accuracy. The ability to meticulously review sessions and interactions against a predefined scorecard and ensure data integrity in all reporting is critical.
Root Cause Analysis (RCA): The ability to move beyond observing an error to conducting a root cause analysis—determining if a quality gap is due to a training issue, a process flaw, or an external system failure.
Quality Frameworks: Familiarity with standard quality management frameworks used in BPO/Operations (e.g., COPC standards, ISO 9001) and/or basic instructional design models like ADDIE (Analysis, Design, Development, Implementation, Evaluation) to understand the content creation process you are auditing.

2. Communication and Coordination:

Constructive Feedback and Coaching: Excellent written and verbal communication skills to deliver clear, actionable, and non-confrontational feedback to trainers and operational staff, focusing on improvement.
Cross-Functional Coordination: The ability to work collaboratively with Learning & Development (L&D), Operations Team Leaders, and Subject Matter Experts (SMEs) to ensure alignment on quality goals and successful implementation of corrective actions.
Reporting Expertise: Proficiency in data visualization and reporting to present complex quality scores and trends in a simple, insightful format for management review.

The Career Leap: Path to Quality Manager / Instructional Designer / Senior Trainer

The Learning Quality Coordinator role offers a highly transferable skill set, paving the way for specialization in either Quality Management, L&D design, or leadership within Operations.

Key Progression Tracks:

Quality Assurance (QA) Manager / Team Lead: The direct progression involves leading a team of Quality Coordinators, owning the entire quality strategy, developing the scorecard and calibration process, and managing the overall relationship with internal or external clients regarding service quality.
Instructional Designer (ID): Leveraging the insight into why training fails, the Coordinator can transition into an ID role, focusing on designing new learning content (eLearning, manuals, simulations) to fix the root cause errors identified through quality audits.
Senior Trainer / Master Trainer: Using deep knowledge of the gaps in employee performance, the Coordinator can become a Senior Trainer, specializing in highly complex or niche training topics and serving as a Master Coach for team leaders and operational staff.

Tips for Preparing for the Leap:

Lead the Calibration Process: Take ownership of Quality Calibration sessions, facilitating discussions between Operations and Quality to ensure consistency in scoring, demonstrating leadership and conflict resolution skills.
Develop an RCA Playbook: Create a documented process or a “playbook” for Root Cause Analysis (RCA) for common quality issues, proving your ability to standardize and improve strategic procedures.
Pursue Management Exposure: Actively request opportunities to present your quarterly quality trends report directly to senior operations or HR leadership, showcasing your ability to influence strategic decision-making.

How to Ace the Interview for Learning Quality Coordinator (Training & Assurance)

The interview will focus heavily on your analytical process, your ability to handle data with integrity, and your communication style when delivering tough feedback.

5 Essential Interview Preparation Tips:

The Audit Scenario: Be ready for a scenario where you are asked to critique a hypothetical interaction or training session based on a set of criteria. Example: “You observe a trainer skipping a compliance module. What is your immediate and follow-up action?” (Focus on documentation, immediate discussion, and escalation according to policy).
Handling Conflict: Prepare a STAR method story about a time you had to deliver negative quality feedback or challenge a score with a resistant Team Leader or Trainer. Highlight your use of data as objective evidence and your collaborative approach.
Data Analysis Walkthrough: Expect questions on how you would calculate a key quality metric, like Defect Rate or First Call Resolution (FCR), and what data sources you would use. Focus on identifying trends, not just reporting the number.
Scorecard Design: Be able to discuss the essential components of an effective quality scorecard or assessment. Why do you use Critical Errors? How do you ensure the scorecard is aligned with the business’s KPIs?
Focus on Impact: Instead of stating, “I audited 100 calls,” quantify the result: “My audits identified a key training gap in the billing process, which, once corrected, led to a 20% reduction in billing errors over the next month.”

Final Verdict & Why This Career is Growing

A career as a Learning Quality Coordinator in Cairo is a secure, analytical, and high-growth path, placing you at the forefront of operational excellence within one of Egypt’s fastest-expanding sectors.

Key Drivers Securing This Career Path:

BPO Sector Expansion (High Demand for Quality): The BPO Quality Analyst and Shared Services sector in Egypt is experiencing exponential growth, attracting major global brands. As scale increases, the demand for dedicated Quality Assurance Jobs Cairo professionals to maintain standards and manage risk becomes non-negotiable.
Shift to Value-Added Services: Egypt is moving toward higher-value BPO services (Knowledge Process Outsourcing), which requires rigorous quality control and specialized Training Audit Specialist oversight. Your role is vital for this national strategic shift.
Direct Cost Reduction Impact: Your work directly reduces the cost of poor quality (CPQ) through error reduction, lower customer complaints, and faster service delivery, making your role highly valuable and resistant to cuts.
Cross-Functional Mastery: You gain simultaneous expertise in HR/Training, Data Analysis, and Operational Processes. This rare combination of skills makes you exceptionally marketable for senior roles across multiple business functions.

Position Summary

At voco™ Cairo Arabella Plaza, the first voco hotel in Egypt, we are committed to creating an inviting environment where guests feel cared for, and our team members are empowered to create memorable experiences.

We are seeking a Learning & Quality Coordinator who will play a pivotal role in supporting the hotel’s training and development programs while monitoring and upholding quality standards, ensuring service excellence in alignment with IHG’s policies and brand guidelines.

Key Responsibilities

Each day at IHG brings something new, but your primary responsibilities will include:

Coordinating training sessions, workshops, and onboarding programs to foster colleague development.
Maintaining accurate records of training and development, ensuring compliance with IHG learning requirements.
Assisting in the facilitation of training sessions and supporting departmental trainers.
Monitoring guest feedback, audit results, and quality scores, identifying areas for improvement.
Developing and implementing learning and quality action plans.
Preparing reports on training completions, guest satisfaction, and quality audits.
Supporting employee engagement initiatives that encourage learning, service culture, and brand values.
Ensuring IHG standards and policies are effectively communicated and understood across departments.
Acting as a point of contact for any training and quality-related questions, offering guidance and support to colleagues.

Qualifications

Bachelor’s degree in Human Resources, Hospitality, or a related field.
1–3 years of experience in a 4/5-star hotel environment.
Strong organizational, communication, and interpersonal skills.
Ability to analyze data and turn insights into actionable improvement plans.
Proficiency in MS Office; experience with Learning Management Systems (LMS) and quality tools is a plus.
Fluent in English.

Ready to use your analytical skills to drive measurable quality and learning excellence in a global business environment?

Apply today and become the quality driver for one of the most dynamic sectors in Egypt.

[CLICK HERE TO APPLY NOW]
Official Application URL: Find this career opportunity at wehire.click/human-resources-cairo/learning-quality-coordinator/

Launch your career in Quality Assurance Jobs Cairo and drive operational excellence today!