Responsibilities:
- Make outgoing calls to clients.
- Respond to client requests through chat, email, and phone calls.
- Analyze client requests received via chat and email.
- Resolve conflicts and handle issues effectively.
Requirements:
- Arabic language fluency is mandatory; English proficiency (minimum B2 level).
- Strong verbal communication skills.
- Ability to multitask and manage various tasks simultaneously.
- Work effectively in a team environment.
- Excellent grammar and clarity in both written and verbal communication.
- Ability to work under stress and maintain composure.
- High sense of responsibility and accountability.
- Proficiency in computer applications.
- Customer-focused with a strong desire to assist and help people.