Duties:
- Interacting directly with clients by phone, live chat or email.
- Answer client questions as soon as possible.
- Client instruction, procedure explanations, question answering, and competent replies.
- Finds availability and compares prices.
- By following standards and directives, it keeps and increases quality results.
- Setting regulations by getting and checking customer data.
- maintains the databases and the contact center surroundings.
- Follow up on customers when needed.
- Following “scripts” while addressing several issues.
- Determine customer needs, clarify information, investigate every problem and give alternatives or solutions.
- Handle travel requests successfully by gathering and analyzing all pertinent information.
- Improve consumer experience and raise client happiness.
- Process and address customer grievances.
- meeting targets called for.
- Any other job-related responsibilities
Requirements:
- English proficiency at a B2 level.
- Welcome any previous job experience!
- Experience and knowledge in the travel sector.
- The job would only be open to graduates.
- This position calls for excellent communication abilities.
- Completion of military service or exemption is required.
- The candidate has to be flexible regarding days off and rotary changes.
- Night and overnight shifts call for adaptability.
Financial Insight: Local Wage and Earning Potential Overall
The 2026 Customer Service wage in Cairo mirrors the increasing regional service hub significance of the city. Compensation has become increasingly competitive, particularly for those with technical or linguistic benefits, as specialized Global Delivery Centers have opened in New Cairo and Maadi.
Cairo Salary Targets for 2026:
- Normally begins yearly between EGP 96,000 and EGP 112,000 for junior level (0–2 years). High-demand areas such Fintech or Logistics sometimes give starting packages at the upper end of this range.
- If you speak English, German, or French fluently or manage L2 technical assistance, your earning potential can soar greatly.
Advice to increase your revenue:
- Learn to simultaneously manage WhatsApp, Live Chat, and Voice utilizing technologies like Salesforce or Zendesk to dominate the omnichannel stack.
- language fluency: European languages are sought after by Cairo’s BPO sector. A German or Italian B2/C1 level could double your starting basic local income.
- Shift Differential: Many foreign accounts run in US or European times. You could get a 15–25% shift allowance if you work night shifts.
How to Nail the Interview for [Job Title]
Interviews for Customer Service positions in Egypt have changed toward behavioral maturity. Recruiters in 2026 want to witness how under strain you think and how you use technology to solve problems, not only for someone friendly.
2026 Interview Strategy Success:
- STAR Method is Mandatory: Tell me about a challenging client by using the Scenario, Task, Action, and Outcome. concentrate on your management of the interaction’s emotions.
- Show your familiarity with the means to quickly find solutions using artificial intelligence support assistants without sacrificing the human element. You will set yourself apart by referring to Predictive Support or self-service tool navigation.
- The Story of Failure: Discuss a time you failed at solving a challenge right away. Describe your escalating path and what you learned to avoid its recurrence.
Top Interview Advice:
- Find the Brand Voice: Is the firm laid-back (as in a food delivery app) or formal (as in a bank)? Match your tone in the interview with their brand identification.
- Ready for role-playing: Get ready for a live chat scenario. While keeping a professional and sympathetic tone, rehearse typing rapidly and accurately.