Role Overview:
Do you have a passion for helping others and providing them with peace of mind? Whether it’s offering quick solutions, providing compassionate product consultations, or resolving customer issues with a smile, you’ll be the key to transforming a standard experience into an exceptional one for our customers.
What You’ll Be Doing:
- Respond to incoming communications from customers.
- Conduct research to find answers and resolve customer issues.
What You Bring to the Role:
- 6 months or more of customer service experience.
- A Bachelor’s degree or equivalent qualification.
- The ability to apply and explain your product or service knowledge effectively.
- Strong written and verbal communication skills (French B2–C1 and English B1).
- Basic computer proficiency.
What You Can Expect:
- A company that supports your career growth and professional development.
- An inclusive, community-oriented culture where giving back is encouraged.
- A global team of curious, lifelong learners, guided by our company values.
- A competitive benefits package that may include PTO, tuition reimbursement, health and wellness incentives, and medical and social insurance, depending on your position.