Job Description
Position Overview
The Inbound Customer Service Representative is responsible for handling incoming calls from customers and providing effective solutions to their inquiries in a timely and professional manner. This role requires active listening, problem-solving, and occasionally assisting with sales transactions. Reporting directly to the Team Manager, the representative’s primary duties include:
- Responding promptly and professionally to incoming customer calls.
- Actively listening to understand customer needs and concerns.
- Identifying issues, analyzing requests, and providing appropriate guidance or resolution.
- Delivering exceptional customer service while maintaining company standards.
- Meeting both qualitative and quantitative performance targets for the assigned project.
Prior to starting the role, comprehensive training will be provided to ensure full preparation for the responsibilities involved.
Profile Requirements
- Excellent command of the English language, both spoken and written.
- Strong persuasive communication and reasoning skills.
- Business-oriented mindset with a customer-first approach.
- Outstanding listening skills and attention to detail.
- High level of empathy and professionalism in all customer interactions.