Qualifications
- High School Diploma or equivalent required.
- At least 6 months of prior customer service experience.
- Must be 18 years of age or older.
- Typing speed of 25 WPM or higher.
- Proficiency with desktop computers and familiarity with Windows-based systems.
- Customer service and/or sales background preferred.
- College degree preferred but not mandatory.
Key Competencies
- Process Excellence: Commitment to following procedures with a strong customer-focused approach.
- Collaboration: Ability to work effectively with teammates, supervisors, and support departments to resolve issues and meet goals.
- Communication: Excellent listening, verbal, and analytical communication skills.
- Organization: Strong organizational abilities and problem-solving skills.
- Emotional Intelligence: Capable of prioritizing tasks, staying calm under pressure, and maintaining focus.
- Adaptability: Receptive to feedback, flexible with evolving policies, and comfortable working structured schedules with varied shifts.
- Critical Thinking: Ability to quickly analyze issues and make sound, informed decisions.
- Solution-Oriented: Proactive in problem-solving, ensuring a positive customer experience.
Work From Home Requirements
- Internet Speed: Minimum download speed of 25 Mbps and upload speed of 10 Mbps.
- Connection Quality: ISP must provide stable service with no packet loss and ping under 50 ms.
- Restrictions: Connections via Satellite, Mobile Data (3G/4G/5G hotspots), P2P, or VPN are not permitted.