Role Summary
6 Degrees Health is looking for a Client Support Specialist to join our team. In this client-facing role, you will strengthen our partnerships with Brokers, Third-Party Administrators, Employers, and Plan Sponsors. Your responsibilities will include case management, serving as a communication liaison, collaborating with internal teams, and participating in client calls or video conferences. This is a remote role, supported by Microsoft Teams and other collaboration tools. We value teamwork, accountability, and a positive, fun work culture, and we welcome individuals who bring enthusiasm and dedication.
Key Responsibilities
- Build and expand industry knowledge by attending internal and partner events such as Fireside Chats.
- Manage client accounts and case resolution while aligning with expectations and goals.
- Follow established SOPs and use sound judgment to address situations not covered by procedures.
- Lead weekly/biweekly client meetings and quarterly performance reviews.
- Participate in new plan onboarding and implementations.
- Educate clients on Reference-Based Pricing processes.
- Monitor client satisfaction and apply de-escalation strategies when necessary.
- Prepare and deliver performance and client-specific reports (e.g., Smartsheets, case updates, QBRs).
- Document all communications in Salesforce for transparency and tracking.
- Provide settlement decisions supported by plan-specific data.
- Research MediVI and other benchmarks to recommend effective payment options.
- Ensure compliance with patient confidentiality and all company policies.
- Support additional responsibilities and projects as assigned.
Minimum Requirements
- 2+ years of customer service or client-facing experience.
- Background in account management or case management preferred.
- Experience in healthcare strongly preferred; knowledge of Reference-Based Pricing highly recommended.
Skills & Competencies
- Training and development familiarity.
- Ability to thrive in fast-paced environments.
- Strong time management and prioritization skills.
- Accountability in an autonomous setting.
- Solution-oriented approach to challenges.
- Strong de-escalation and critical thinking skills.
- Excellent organizational, verbal, and written communication abilities.
- Commitment to quality and client satisfaction.
Essential Functions
- Ability to read and understand process flows and procedures.
- Strong internal and external communication skills.
- Flexibility to work a 5-day schedule and additional hours as needed.
- Ability to sit or stand for extended periods (up to 2 hours at a time).
- Proficiency in operating computers and phone systems.
- Strong Microsoft Office skills required.
Benefits
- Comprehensive Medical, Dental, and Vision coverage plus ancillary benefits.
- Professional training and development opportunities.
- 10 paid holidays per year.
- 401k program.
- Remote work stipend.
- Unlimited PTO.
- Complimentary Calm App Premium Membership.