What You’ll Do
- Manage the onboarding, support, and performance of Hero partners to ensure smooth operational performance.
- Analyze data trends and extract actionable insights to enhance the Hero experience and optimize process efficiency.
- Serve as the primary escalation point for handling complex cases and approvals.
- Collaborate with the Operations, Product, and Support teams to ensure alignment on strategy, tools, and workflows.
- Lead initiatives aimed at boosting Hero engagement, automation, and scalability.
Basic Qualifications
- 5+ years of experience in operations, account management, or partner success.
- Current experience within the Hero Partner Success Specialist team is required for this role.
Preferred Qualifications
- Strong analytical, communication, and problem-solving abilities.
- Experience managing real-time or chat-based support environments.
- Proven ability to balance strategic planning with execution in a fast-paced environment.
- Familiarity with tools like Bliss, Zendesk, and Doc Approver.