Healthcare Customer Service Representative – Key Responsibilities
- Handle up to 60 calls per day in a fast-paced, goal-oriented environment.
- Communicate directly with patients, healthcare providers, payers, and affiliate partners over the phone.
- Collect payments or advise patients on available payment options for outstanding balances.
- Update and maintain accurate account information; request itemized statements or re-bill claims as needed.
- Clearly explain medical bills, including deductibles, co-insurance, co-pays, and other financial obligations.
- Apply analytical skills to research and reconcile patient accounts.
- Ensure all interactions are handled with professionalism, care, and empathy.
- Carry out specialized assignments as directed by supervisors or managers.
Qualifications
- High School Diploma or equivalent required.
- Minimum of 2 years of experience in healthcare, preferably in medical billing and direct patient support in a call center environment.
- Familiarity with insurance billing processes and medical terminology strongly preferred.
- Strong technical proficiency with relevant systems and tools.
- Advanced written and verbal communication skills.
- Excellent interpersonal abilities with strong customer service orientation.
- Demonstrated professional maturity, sound judgment, and ability to work effectively under pressure.