Job Purpose:
To handle operational tasks related to cash management, including both cash and non-cash transactions, and to provide excellent service to all customers.
Key Accountabilities:
Operational Functions:
- Perform all ATM-related tasks, including preparing daily proof sheets, managing captured cards, replenishing on-site ATMs, and reporting any malfunctions for repairs and maintenance.
- Promote alternative banking channels to customers to reduce branch traffic, in line with bank SOPs.
- Process all cash counter transactions accurately and in line with set objectives.
- Work with the Head Teller to manage daily cash needs and ensure smooth coordination of cash shipments between the branch and the central vault.
- Thoroughly investigate discrepancies in cash balancing and reconciliation, following the standard processes outlined in the branch’s SOP manual.
- Cross-sell products based on customer needs and potential, without disrupting primary services, to help achieve the branch’s KPIs.
- Adhere to the bank’s standards for waiting and service times, as well as productivity targets.
- Ensure there are no cash shortages or excesses at the counter, maintaining full control over the cash balance.
- Ensure accurate review of end-of-day reports and address any discrepancies to comply with all controls and procedures.
- Check for counterfeit currencies, fake checks, and verify customer identities.
Reporting:
- Handle customer requests efficiently and escalate issues to the Head Teller/Operations Supervisor to ensure customer satisfaction and delight.
- Remain vigilant for any potential fraud or risks, providing feedback to direct supervision.
- Report any deviations or exceptions in the branch’s monthly exception report in a timely manner.
Policies, Processes, and Procedures:
- Follow all department policies, procedures, and SOPs to ensure work is carried out in a controlled and consistent manner.
- Maintain punctuality, professional appearance, and adherence to relevant health and safety standards.
- Abide by the bank’s clean desk policy.
Day-to-Day Operations:
- Perform daily operational tasks in line with departmental guidelines to ensure work continuity.
Compliance:
- Comply with all relevant CBE regulations, banking laws, AML regulations, and internal CIB policies to maintain the bank’s legal standing and mitigate potential risks.
Qualifications:
- Bachelor’s degree in Commerce, Business Administration, Accounting, or a related field.
- 0-2 years of relevant experience.
Skills:
- Proficiency in English and Arabic.
- Strong communication and problem-solving skills.
- Service-oriented with a focus on customer needs.
- Process-driven with attention to detail.
- Familiarity with basic software applications such as Office, internet, and email.