Authorize or decline treatment requests prior to procedures.
Address member inquiries through phone, email, and in-person interactions, using product knowledge to resolve issues effectively.
Handle membership updates, billing questions, and the issuance of necessary documents.
Coordinate international medical appointments and facilitate cross-departmental communication.
Investigate and resolve customer complaints, ensuring their satisfaction.
Maintain accurate records in the system and assist with the training of new team members.
Work collaboratively with healthcare providers and internal teams to ensure seamless service delivery.
What We’re Looking For
Demonstrated commitment to treating customers fairly by:
Understanding how your role and actions affect the fair treatment of customers.
Recognizing the potential consequences for customers if they are not treated fairly.
Prioritizing fair customer treatment in all your actions.
Continuously striving to be competent in your role by completing all required regulatory training on time, ensuring you have the necessary knowledge and skills.
