Responsibilities
- Provide technical support, troubleshooting, and guidance to customers and partners using Microsoft products and services.
- Diagnose and resolve complex issues, escalate critical cases, and collaborate with cross-functional teams to ensure customer satisfaction.
- Gain knowledge and experience from senior mentors and experts in the fields of cloud computing and data analytics.
Learning Opportunities
- Introduction to Systems Administration: Learn about the roles, daily tasks, challenges, and necessary skills for system administrators.
- Operating Systems: Understand the installation, management, updates, and monitoring of operating systems and servers.
- Identity & Authentication Services: Dive into on-premises and cloud identity services, multi-factor authentication, and security protocols.
- Basic Networking: Explore networking protocols, the OSI model, IP structures, routing, and VLANs.
- Virtualization: Get familiar with virtualization technologies like Hyper-V, VMware, and Azure virtual machines.
- Cloud Administration: Gain insights into cloud administration, hybrid cloud setups, the Azure portal, and cloud storage management.
- Security and Monitoring: Learn about security protocols, securing cloud resources, email security, and how to mitigate attacks.