Job Purpose
At Unilever, we believe in bringing your purpose to life through the work you do—creating a better business and a better world. If you’re passionate about managing employee records, supporting the full employee lifecycle (JML), and building strong relationships with key stakeholders to drive operational excellence, then this role is perfect for you!
Key Responsibilities
Service Management:
- Actively manage and resolve HR-related tickets, ensuring efficient and accurate service delivery.
- Validate approvals and verify documents against requests.
- Address and resolve any pending tickets to avoid breaches.
- Meet C-SAT targets while ensuring high-quality service standards.
- Handle escalations and ensure IT support tickets are managed properly.
Employee Records Management:
- Maintain and update employee records throughout their lifecycle, addressing any system issues with relevant stakeholders.
- Conduct monthly data validations before the monthly closing to ensure the accuracy of information across linked systems and prevent incorrect payments.
- Ensure the accurate setting of return-to-work dates after employee leave periods.
- Manage mass data uploads for large-scale requests.
Bonus Plan Administration:
- Oversee the maintenance of bonus plans during the Annual Pay Review (APR) process, ensuring alignment with HR teams.
Reporting & Audits:
- Generate reports for stakeholders as needed and assist with internal and external audits by providing relevant HR system data.
Stakeholder Interaction:
- Collaborate with senior stakeholders to resolve HR-related matters and inform them of any changes.
- Cultivate strong relationships and foster effective communication.
Process Simplification & Data Accuracy:
- Keep up-to-date with industry best practices and internal process changes.
- Drive process improvements within HR operations, promoting data-driven decision-making.
Document Handling & Compliance:
- Manage the JML process, including preparing contracts, promotions, and salary increase letters.
- Ensure compliance with data security and GDPR requirements.
- Validate visa and Right to Work (RTW) documents during global employee movements.
Accuracy & Compliance Audits:
- Conduct audits to ensure HR data accuracy and maintain compliance within the team.
Vendor Management:
- Manage Purchase Orders for third-party services and handle receipt triggers for goods and services.
Benefits Administration:
- Ensure accurate and timely processing of transactions across various local platforms.
What You Need to Succeed
Experience & Qualifications:
- A Bachelor’s degree in Human Resources or a related field.
- Fluent in English with strong Microsoft Office skills.
- Ability to adapt to evolving markets and work independently or as part of a collaborative team.
- A keen interest in new technologies and tools.
- Strong written and verbal communication skills with the ability to deliver high-quality customer service.
- Excellent time management skills and the ability to prioritize tasks with varying deadlines and complexities.
- Experience working with remote clients is a plus; knowledge of Workday is advantageous.
Skills:
- A purpose-driven mindset with strong data literacy and technology proficiency.
- Excellent communication and stakeholder management skills.
- Attention to compliance and legal requirements.
- Strong problem-solving skills and a focus on process improvement.
- An employee-centric approach with a high level of empathy.
- Exceptional attention to detail and analytical skills.
Leadership:
- Driven by results and resilience, always striving to improve and engaging with others to find better ways of doing things.
- Responsible for your own wellbeing and delivering high-quality work, focusing on understanding and meeting the needs of consumers.
- Demonstrates PASSION FOR HIGH PERFORMANCE by taking ownership and using data-driven insights to make decisions.
- Practices PERSONAL MASTERY by maintaining high personal standards and building resilience.
- Has a CONSUMER LOVE mentality, continually seeking better ways to serve customers and investing in understanding their needs.
- Understands PURPOSE & SERVICE and leads with humility, viewing leadership as a service to others.
- Exhibits AGILITY, exploring the world around them and continuously learning and developing their skills.