Job Purpose
The role focuses on managing and nurturing relationships with VIP and High-Net-Worth clients, ensuring their acquisition, satisfaction, and long-term retention. The position is pivotal in delivering a premium customer experience, executing the sales process with precision, and contributing to the overall revenue growth of the VIP segment.
Key Responsibilities
- Proactively engage with potential VIP clients through referrals, marketing campaigns, and assigned leads.
- Facilitate the onboarding process for new VIP customers, ensuring a smooth and professional experience.
- Maintain consistent communication with existing clients to strengthen relationships, enhance satisfaction, and promote loyalty.
- Coordinate with internal departments (Customer Experience, Product, Finance) to address client needs and deliver top-tier service.
- Monitor and report on sales performance, client activity, and feedback to identify improvement opportunities.
- Manage daily requests, inquiries, and complaints from VIP clients promptly and professionally.
- Achieve personal sales objectives while contributing to the overall success of the VIP team and strategy.
Qualifications and Experience
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 1–3 years of experience in sales or client relationship management, ideally within financial services or luxury/high-value segments.
- Strong communication and interpersonal skills, with the ability to engage and influence at a senior level.
- Proficient in CRM platforms and reporting tools.
- Professional demeanor and a strong customer-centric mindset.
Core Competencies
- Proven ability to negotiate and close deals with high-value clients.
- Exceptional relationship-building and networking skills.
- Effective verbal communication and active listening abilities.
- Results-driven, motivated by achieving and surpassing targets.
- Strong problem-solving and decision-making capabilities.
- Flexible and adaptable to dynamic environments and client expectations.
- Attention to detail with a commitment to accuracy and quality.
- Collaborative team player with a focus on shared success.