About the Role
We are seeking a Collections Specialist to join our expanding Risk & Collections team in the UAE. If you’re passionate about fintech, customer experience, and innovative recovery strategies, this is your opportunity to contribute to a company that’s revolutionizing the future of finance.
Key Responsibilities
Account Management
- Oversee delinquent accounts using segmentation and performance data.
- Ensure all collection activities adhere to internal policies, audit standards, and UAE regulatory guidelines.
- Establish and maintain robust governance and control processes to mitigate risk.
Customer Dispute Resolution
- Address and resolve customer disputes related to payments or services.
- Collaborate with internal teams to ensure timely, fair, and customer-centric resolutions.
Customer Communication
- Ensure clear, professional communication to optimize recoveries while maintaining a positive customer experience.
- Manage customer interactions across various digital platforms.
Skills, Knowledge & Expertise
Requirements
- 2–3 years of experience in collections or recovery, preferably within digital banking or fintech.
- Solid understanding of UAE regulations and debt collection best practices.
- Experience working with collection agencies, digital tools, and performance reporting.
- Excellent communication, problem-solving, and stakeholder management abilities.
- Ability to balance empathy with commercial impact when dealing with customers.